Terms of Service

Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you ("Client", "you") and Gen Z Marketing ("we", "us", "our"), a business operating from 41 Avenue L, Brooklyn, NY 11236, United States. They govern your access to genzmarketing.site and your purchase of any reputation, review or marketing service we provide.

By placing an order, confirming a quote on WhatsApp, or making a payment, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, please do not place an order.

You must be at least 18 years old and legally able to enter into contracts. If you are ordering on behalf of a company, you confirm that you are authorised to bind that company to these Terms.

The services we provide

We provide online reputation and review management services across third-party platforms including Google, Trustpilot, Facebook, Yelp, BBB, TripAdvisor, Clutch, Yell, HomeAdvisor, G2, Capterra, Sitejabber, Glassdoor and other platforms on request.

Pricing starts at $5 per review for Facebook, $10 per review for Google, Trustpilot, Yell and custom platforms, $15 per review for most other platforms, and $25 per review for Yelp and BBB. The minimum order is one review, and volume discounts apply at higher quantities. All prices are quoted in United States dollars and confirmed in writing before any work begins.

• Every order is scoped and confirmed on WhatsApp before payment, including platform, quantity, target profile and any content you want referenced.
• Standard delivery is within 24 hours of order approval. Large volumes are started within that window and completed on a natural posting schedule.
• All work is covered by our 100% replacement guarantee, described in full in our Refund Policy.
• We do not guarantee any specific ranking, revenue, traffic or conversion outcome, since those depend on factors outside our control including platform algorithms and your own operations.

Orders, quotes and payment

A quote becomes an order once you approve the scope and submit payment. Quotes are valid for 14 days unless we state otherwise in writing.

Payment is due in full before work begins unless we have agreed a milestone schedule with you in advance. We accept the payment methods confirmed to you during the WhatsApp consultation. No card details are required to receive a quote.

You are responsible for any transaction fees, currency conversion charges or taxes imposed by your bank, payment provider or jurisdiction.

Your responsibilities

To deliver accurately, we rely on the information you provide. Delays or errors caused by incomplete or inaccurate information are not covered by our delivery commitment.

• Provide a correct, publicly accessible profile or listing URL for the platform in question.
• Confirm that you own, control or are authorised to market the business or profile you are submitting.
• Ensure any talking points, staff names, product names or service details you send us are accurate and lawful.
• Keep your profile open and active during the delivery window. Suspended, private or deleted listings cannot receive delivery.
• Respond to reasonable clarification requests so we can keep your order on schedule.

Acceptable use

Our services must not be used unlawfully or to cause harm. We reserve the right to decline or cancel any order that conflicts with this section, and we may do so without notice.

• You may not use our services to target, disparage, defame or attack a competitor, individual or organisation.
• You may not order for businesses engaged in fraud, scams, illegal products or services, or activity that endangers consumers.
• You may not submit content that is defamatory, discriminatory, hateful, sexually explicit, harassing or infringing on the rights of others.
• You may not resell, sublicense or misrepresent our services as your own without a written reseller agreement.
• You may not attempt to disrupt, scrape, reverse engineer or gain unauthorised access to our website or systems.

Third-party platforms and independent risk

We are not affiliated with, endorsed by, or acting as an agent of Google, Trustpilot, Facebook, Yelp, BBB or any other platform. All trademarks and brand names remain the property of their respective owners and are referenced only to describe the platform in question.

Each platform operates its own independent terms, policies and content moderation systems, and those policies can change at any time without notice to us. Third-party platforms may moderate, filter, hide or remove content at their sole discretion.

You are solely responsible for reviewing and complying with the terms of service of any platform on which you request activity, and for determining whether our services are appropriate and lawful for your business, industry and jurisdiction. We strongly recommend obtaining independent legal advice before ordering. Where a platform prohibits the activity you are requesting, ordering it may place your listing at risk of penalties, suspension or permanent removal, and it may expose you to regulatory action, including under consumer protection and advertising laws in your jurisdiction.

To the fullest extent permitted by law, you accept these risks and acknowledge that our replacement guarantee is a commercial remedy only. It does not indemnify you against, or transfer to us, any platform penalty, regulatory action, legal claim or reputational consequence arising from your use of our services.

Intellectual property

All content on genzmarketing.site, including text, layout, design, graphics, code and branding, is owned by Gen Z Marketing or its licensors and is protected by intellectual property law. You may not copy, reproduce, republish or redistribute it without our prior written consent.

You retain ownership of any materials, trademarks or content you provide to us, and you grant us a limited licence to use them solely for the purpose of fulfilling your order.

Confidentiality

We treat your order details, business information and communications as confidential and do not disclose them to third parties except as required to deliver your order or comply with law. We are happy to sign a mutual non-disclosure agreement on request at no cost.

Disclaimers

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that our website will be uninterrupted, error-free or free of harmful components, or that any specific commercial result will be achieved. Any statistics, case studies or figures shown on our website are illustrative and are not a promise of comparable results for your business.

Limitation of liability

To the fullest extent permitted by law, Gen Z Marketing and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, goodwill, data or business opportunity, whether arising in contract, tort, negligence or otherwise, even if we were advised of the possibility of such damages.

Where liability cannot be excluded, our total aggregate liability arising out of or relating to your order is limited to the amount you actually paid us for that specific order.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold us harmless against any claims, damages, liabilities, penalties, losses and reasonable legal costs arising from your breach of these Terms, your breach of a third-party platform’s terms, your violation of applicable law, or any inaccurate information you supplied to us.

Suspension and termination

We may suspend or terminate your access to our services immediately if you breach these Terms, if payment fails or is reversed, if you use the services unlawfully, or if continuing to deliver would expose either party to legal or platform risk.

You may cancel an order in accordance with our Refund Policy. Sections covering intellectual property, disclaimers, limitation of liability, indemnification and governing law survive any termination of this agreement.

Changes to these terms

We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices. The revised version takes effect once published on this page, and the "last updated" date above will change accordingly.

Material changes will not apply retroactively to orders already in progress. Continuing to use our services after an update constitutes acceptance of the revised Terms.

Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law rules. The state and federal courts serving Brooklyn, NY have exclusive jurisdiction over any dispute, and you consent to that venue.

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute in good faith by contacting the other in writing and allowing 30 days for a response.

Entire agreement and severability

These Terms, together with our Privacy Policy and Refund Policy, form the entire agreement between you and us regarding your use of our services, and supersede any prior discussions or representations.

If any provision is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.