Privacy Policy

Introduction

Gen Z Marketing ("we", "us", "our") operates genzmarketing.site from 41 Avenue L, Brooklyn, NY 11236, United States. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

We collect only what we genuinely need to quote accurately, deliver your order and support you afterwards. We do not sell your personal information, and we never have.

Information you give us

Most of the information we hold comes directly from you when you request a quote or place an order.

• Contact details such as your name, email address, WhatsApp number and, where relevant, your company name.
• Order details including the platform you want to target, your business profile or listing URL, quantities and delivery preferences.
• Content you choose to share, such as talking points, product or service names, or staff names you would like referenced.
• Correspondence with our team, including WhatsApp messages and emails, which we retain so we can honour our guarantee and resolve any dispute.
• Billing information needed to process and reconcile payment. Card details are handled by our payment providers and are never stored on our systems.

Information collected automatically

When you visit our website, limited technical information is collected automatically to keep the site secure and understand which pages are useful.

• Device and browser information such as browser type, operating system, screen size and language.
• Usage information such as pages viewed, referring page, approximate region and time spent on the site.
• Aggregated analytics collected through Vercel Analytics, which is privacy-focused and does not use cookies to track individuals across other websites.
• A single session storage entry that records whether the intro animation has already played in your current browser tab. It contains no personal data and is cleared when you close the tab.

How we use your information

• To prepare quotes, confirm scope and deliver the services you have ordered.
• To communicate with you about your order, including progress updates and delivery confirmation.
• To provide customer support and honour our 100% replacement guarantee.
• To process payments, keep accurate financial records and meet tax and accounting obligations.
• To improve our website, service quality and the clarity of our own content.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with applicable legal obligations and enforce our Terms of Service.

Legal bases for processing

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract, in order to deliver the services you ordered; legitimate interests, to secure our website, prevent fraud and improve our services; consent, where you have opted in to marketing communications, which you may withdraw at any time; and legal obligation, where retention or disclosure is required by law.

How we share information

We do not sell, rent or trade your personal information. We share it only in the limited circumstances described below, and only to the extent necessary.

• Service providers who help us operate, such as hosting, analytics, email and payment processors, each bound by confidentiality obligations.
• Professional advisers such as accountants or legal counsel, where reasonably required.
• Authorities or regulators, where disclosure is required by law, court order or valid legal process.
• A successor entity, in the event of a merger, acquisition or sale of assets, subject to this Policy continuing to apply.

International transfers

We are based in the United States and our service providers may process data in other countries. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure your information continues to be protected.

Data retention

We retain personal information only for as long as we have a clear reason to. Order records and correspondence are kept for the duration of our relationship and for a reasonable period afterwards so that we can honour the replacement guarantee and resolve disputes. Financial records are retained for the period required by tax and accounting law, typically seven years. When information is no longer required, we delete it or irreversibly anonymise it.

Data security

We apply appropriate technical and organisational measures to protect your information, including encryption in transit over HTTPS, access controls that restrict data to team members who need it, and reputable infrastructure providers.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and any relevant regulator as required by applicable law.

Your privacy rights

Depending on where you live, you may have some or all of the following rights over your personal information. We will never discriminate against you for exercising them.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct information that is inaccurate or incomplete.
• Deletion: ask us to delete your information where we have no ongoing lawful reason to keep it.
• Restriction and objection: ask us to limit or stop certain processing, including processing based on legitimate interests.
• Portability: receive your information in a structured, commonly used, machine-readable format.
• Withdraw consent: opt out of marketing communications at any time, without affecting the lawfulness of earlier processing.
• Non-sale confirmation: under the CCPA and CPRA, California residents may confirm that we do not sell or share personal information for cross-context behavioural advertising.

How to exercise your rights

Email us at hello@genzmarketing.site with the subject line "Privacy request" and tell us which right you would like to exercise. We may ask for information to verify your identity so we do not disclose data to the wrong person. We respond within 30 days, or sooner where required by law. If you are in the EEA or UK and are unhappy with our response, you may lodge a complaint with your local data protection authority.

Cookies and tracking

We keep tracking to a minimum. We do not use advertising cookies or third-party behavioural tracking pixels. Our analytics are aggregated and privacy-focused, and the only browser storage we set is the session entry described above. You can clear browser storage at any time through your browser settings without affecting your ability to use the site.

Children's privacy

Our services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it promptly.

Third-party links

Our website links to third-party platforms and social profiles. Those sites operate under their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the policy of any site you visit.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revised version takes effect once published on this page and the "last updated" date above will change. Where changes are material, we will take reasonable steps to notify you directly.

Contact us

For any privacy question or request, email hello@genzmarketing.site or write to us at 41 Avenue L, Brooklyn, NY 11236, United States. We are the data controller responsible for the personal information described in this Policy.