Refund Policy

Our commitment

Every order placed with Gen Z Marketing is backed by our 100% replacement guarantee. If any review we deliver is filtered, hidden or removed by the platform, we replace it at no additional cost to you. There is no cap on replacements and no claim window to worry about.

We would rather fix a problem than argue about it. This policy explains exactly how replacements work, when a monetary refund is available instead, and how to raise a claim so it can be resolved quickly.

The 100% replacement guarantee

Replacement is our primary remedy because it restores the outcome you actually paid for. Once a claim is verified, we begin the replacement immediately and confirm on WhatsApp when it is live.

• Any delivered review that is later removed, filtered or hidden by the platform is replaced free of charge.
• Replacements are delivered within 24 hours of the claim being verified, matching our standard delivery commitment.
• There is no limit on the number of replacements within an order.
• Replacements do not reduce, consume or otherwise affect the original quantity you purchased.
• If a platform makes replacement genuinely impossible, for example because your listing has been closed by the platform, we will discuss a pro-rata refund or service credit with you.

When you are entitled to a full refund

A full monetary refund of the affected amount is available in the following circumstances.

• We are unable to start your order at all, for example because the platform or profile cannot technically be serviced.
• You cancel before any work has begun, as described in the cancellation section below.
• We miss the agreed delivery window and you no longer want the service delivered late.
• We deliver something materially different from the scope you approved and you do not want it corrected.
• Duplicate payment or a billing error on our side, refunded in full without deduction.

Cancellation before delivery

You may cancel an order at any point before delivery begins and receive a full refund of the amount paid. Simply message us on WhatsApp or email us and we will confirm the cancellation in writing.

Once delivery has begun, the completed portion of the order is non-refundable because the work has already been performed, but any undelivered portion is refunded in full or converted to a service credit, whichever you prefer.

What is not eligible for a refund

To keep our pricing from $5 per review, refunds are not available in the situations below. Where a review is removed, the replacement guarantee still applies in full.

• Reviews that were delivered as agreed and remain live on the platform.
• Removal caused by you or a third party acting on your behalf, including reporting your own reviews or altering the target profile mid-delivery.
• Your business profile being suspended, made private or deleted by you or by the platform during or after delivery.
• A change of mind after the ordered work has already been fully delivered.
• Dissatisfaction with commercial outcomes such as ranking position, traffic, enquiries or revenue, which depend on factors outside our control.
• Incorrect profile URLs, listings or details supplied by you that caused delivery to the wrong destination, though we will always try to help correct these where possible.
• Orders cancelled by us because you breached our Terms of Service or used the services unlawfully.

How to submit a claim

Claims are handled by the same strategist who managed your order, so there is no ticket queue to work through.

• Message us on WhatsApp, or email us, quoting your order reference or the platform and profile involved.
• Tell us what happened and, where possible, include a screenshot or the profile URL so we can verify quickly.
• We acknowledge every claim within one business day and verify it against our delivery records.
• Once verified, replacements begin within 24 hours. Approved monetary refunds are issued within 5 to 10 business days.

How refunds are issued

Approved refunds are returned using the original payment method wherever possible. Processing on our side is completed within 5 to 10 business days of approval, though your bank or payment provider may take additional time to post the funds.

Refunds are issued in United States dollars for the amount originally charged. We are not responsible for currency fluctuations, foreign exchange spreads or third-party transaction fees applied by your bank or payment provider.

If you would prefer, you may take a service credit of equal value instead. Credits never expire and can be applied to any platform we service.

Chargebacks

Please contact us before initiating a chargeback. Almost every issue can be resolved faster directly, and a chargeback typically freezes the order while the dispute is investigated.

Where a chargeback is filed for an order that was delivered as agreed, we reserve the right to submit our delivery records to the payment provider and to suspend future service.

Statutory rights

Nothing in this policy limits any statutory or consumer protection rights you have under the law of your jurisdiction. Where local law provides you with a stronger remedy than this policy, that law prevails.

Changes to this policy

We may update this Refund Policy from time to time. The version in force at the time you placed your order is the version that applies to it, so changes will never reduce the protection on an order you have already paid for.

Contact us

For any refund or replacement question, email hello@genzmarketing.site or message us on WhatsApp. Our team is available around the clock and typically responds in under 10 minutes during business hours.